Information about your booking

 

VERY IMPORTANT INFORMATION ABOUT YOUR BOOKING:

 

ACCESS 

 

We will send you a property guide including access details and directions once we receive payment. Note that our apartments are self-check in so you can arrive anytime you wish after 3pm. If you would like in earlier please let us know, we are happy to grant earlier access without extra charge if the apartment is ready. We will normally send a key safe access code 24-72 hours before arrival, so long as we can take your deposit.

PLEASE ENSURE THAT YOU READ THE PROPERTY GUIDE AND OUR MESSAGES TO YOU BY EMAIL AND TEXT - IF YOU DO NOT YOU WILL NOT BE ABLE TO GAIN ACCESS AND WILL LIKELY EXPERIENCE LONG DELAYS. 

 

PAYMENT 

 

Booking.com 

When you submit your card details to Booking.com, in 99% of cases these are sent to us to process via a secure system. Your payment is made via Barclays Payzone and will show as Key One Property Ltd. However, you can also pay Booking.com and they pay us. In this case you MUST contact us to pay the damages deposit asap.

When you booked, the advert stated "payment may be taken any time after booking". You have a 1 hour grace period after booking in which you may cancel without any charge. After this we will normally take the following payment:

30 day refundable price: If you are arriving within 30 days then we will normally take the full payment. Upon your request we may be able to take a part payment and the remainder nearer your stay. Contact us to request this. If you are booking outside 30 days, no payment will be taken until 30 days before arrival. 

Non-refundable price: We will normally take the full payment when you book, but we can split it on your request if you contact us quickly after booking.

WE DO NOT NORMALLY CHARGE ANY CARD FEES IN ADDITION TO PRICES QUOTED

Occasionally a card transaction will be rejected. We will let you know if that happens via the Booking.com message system. If this happens we will ask you to re-enter card details/enter new card details or pay by secure link.

**ATTENTION** MAKING A BOOKING AND PROVIDING CARD DETAILS WHERE THERE ARE NO FUNDS AVAILABLE IS FRAUD. WE WILL DISCLOSE YOUR PERSONAL DETAILS TO OTHER ACCOMMODATION PROVIDERS IN SUCH CIRCUMSTANCES AND ASK BOOKING SITES TO BLACK LIST YOU. WE MAY ALSO CANCEL YOUR BOOKING.

 

airbnb

Payment and deposit are taken care of by AirBnB.

 

Tourism NI/Visit Belfast/Direct Bookings

Well done, you got the best price by the way! Payment and damages deposit are via card. We can occasionally take a different means of payment but there may be a charge for this.

 

CANCELLATION

If you have booked with the non-refundable rate there is no cancellation allowed and your full payment will be taken. If however you have to cancel, please let us know. If we can re-book the accommodation we may be able to refund you less a charge.

If you have booked with the Booking.com 30 day cancellation policy you can cancel anytime you wish, up to 30 days before arrival. Inside the 30 days, the non-refundable policy applies. If we can re-book the accommodation we may be able to refund you less a charge.

 

CLEANING CHARGE 

All of our properties have a one off additional service charge to cover cleaning and laundry. This charge may be shown separately or may not... but on each booking website it is SHOWN BEFORE YOU BOOK AND PAY.  The position and size of the wording is down to the websites (not us) so if you have a complaint please direct it at them. 

 

DAMAGES DEPOSIT

Booking.com/Direct: Instead of taking a physical deposit, we will pre-authorise the deposit through your card, 1-3 days before your arrival. A deduction will only be made where there are damages or breaches of our T&Cs but only after we discuss the matter with you first. Where we are unable to pre-authorise a deposit, a physical deposit will be required. 

If we cannot take a deposit, you will not be allowed access. 

 

IMPORTANT***COMMUNICATION***

There are currently problems with Booking.com message and booking systems. You are supposed to receive all messages into your nominated email account that we send via the Booking.com system. That often fails which means you may not get important messages from us. First check your SPAM box and filters. If you still are not receiving emails then you will need to log into Booking.com regularly to ensure that your payment has gone through and for arrival info. WARNING: WE MAY CANCEL YOUR RESERVATION IF WE CANNOT OBTAIN PAYMENT AND CANNOT CONTACT YOU. If you have any issues about your accommodation, you must contact us. Any communications through your booking website will result in delays in us attending to any issues. 

NOISE

All of our properties are in residential areas and are totally unsuitable for parties or noise so if you have booked it intending to have a party please cancel it now. Guests who create noise or act in an anti-social manner will likely lose their deposit.

 

ARRIVAL INFO 

Once fully paid (including the depossit), we will send you arrival and property information along with an access code. This code may not be sent to you until the day of arrival as we change it between stays. It means that you can arrive any time you wish but remember to be quiet please.

If you have any questions, queries or concerns, please do not hesitate to contact us:

Key One Property Ltd

115 Cregagh Road                                                                                                           
Belfast 
BT6 0LA


Tel: (Office-call only - no SMS) 00442890 456162*


or (Mobile - call or SMS) 00447926 254919 

or   (Mobile - call or SMS) 00447980983341

Email: keyone@btinternet.com

Website: www.keyoneproperty.co.uk

Registered Company (Northern Ireland) no NI610962     

We manage the bookings on behalf of the owners.

* We are open between 0900 and 1700 Mon-Fri. We have a live answering service outside those times but staff will only be able to take messages and will not be able to assist you. If your query is urgent PLEASE CALL AND TEXT OUR MOBILE number but do call the office number also if you cannot get through.

Your booking is subject to our standard terms and conditions - Click here for Guest Accommodation Terms & Conditions

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