Tougher regulation of house builders begins

Posted: 14/2/2021

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Led by Tory MP Sophie Elphicke, the New Homes Quality Board is to introduce a code of practice and ombudsman later this year. 

A new body that will oversee improvements to the quality of new homes, better customer service and strengthened consumer redress has officially launched nine months after being announced.

Led by Sophie Elphicke MP, the New Homes Quality Board (NHQB) will include organisations representing consumer bodies, housebuilders, warranty providers and the finance sector.

he NHQB is to launch a New Homes Ombudsman Service that will support buyers when there are disputes, although it work will not be retrospective.

This will be policed via a new code of practice which will require builders to join the scheme and then commit to much higher levels of service during the sales process, and also support buyers who have problems with their homes for up to two years after they complete.

Key One Property - home of the 0.5% sale fee. 

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